Shipping & Receiving Instructions

⚠️ IMPORTANT – Please Read Before Accepting Delivery

This page, along with our Return and Warranty Policies, is one of the most important on our website. Following proper receiving steps helps us support you efficiently and avoid any unnecessary delays or disputes. Please take a moment to review the guidelines below.

📦 Most Orders Ship in Multiple Boxes

Many of our furniture sets—especially tables and chairs—ship in two or more separate boxes. These may be sent from different warehouses, so it is normal for packages from the same order to arrive on different days. Please be patient and allow all boxes to arrive before reporting anything missing.

✅ What to Do When Your Order Arrives

1. Check the Box Count

  • Compare the number of boxes received with the delivery slip.

  • If any box is missing, note it clearly on the delivery paperwork and have the driver acknowledge it.

  • Do not rely on verbal communication—written documentation is required.

2. Inspect Each Box Carefully

  • Check for visible signs of damage such as dents, holes, tears, or crushed corners.

  • If any box looks damaged, open it immediately to inspect the product inside.

  • If damage is found:

    • Clearly note it on the delivery paperwork

    • Take photos

    • Have the driver acknowledge the damage in writing

3. Do Not Sign Off as “In Good Condition” Unless You’re Sure

  • If you sign without noting any issues, you are confirming that everything was received in acceptable condition.

  • We are unable to provide replacements for transit-related damage reported after the delivery has been signed as “clear.”

🚫 Concealed Damage

If damage is discovered after the delivery is accepted and no damage was noted on the paperwork, it is considered concealed damage and we will not be able to provide compensation or replacement under delivery-related terms.

⚠️ Please note: Manufacturer defects (such as missing screws or hardware) are different from shipping damage and are handled separately.

📞 If You Discover Damage at Delivery

  1. Clearly note the damage on the delivery paperwork.

  2. Refuse the damaged box and return it with the driver.

  3. Keep all other boxes that appear to be in good condition.

  4. Contact us immediately at cs@anchorhome.com with your order number and photos. We’ll assist you with any follow-up or replacement needs.

🙏 Thank You for Your Support

We want every Anchorhome customer to have a smooth, stress-free delivery experience. Your help in following these simple steps ensures we can assist you quickly and effectively.

📧 cs@anchorhome.com